Who We Are
Prime Compliance Training Ltd provides Driver CPC periodic training for professional LGV and PCV drivers. Our courses are delivered live online via Zoom.
We are committed to protecting your personal data and handling it responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Prime Compliance Training Ltd is the data controller, meaning we are responsible for how your personal data is used.
- Company name: Prime Compliance Training Ltd
- Email: info@primecompliancetraining.com
This policy explains how we collect and use your personal data when you book or attend a course, and how our website uses cookies.
What Data We Collect
We may collect the following information:
- Name, address, email address and telephone number
- Driving licence details and CPC information
- Photographic ID and entitlement verification
- Photographic images (for remote training attendance verification)
- Attendance records, course completion status and certificate details
- Payment information
- Your employer’s details, where your course is booked by your employer
- Technical data when you use our website, such as IP address, browser type and pages visited
We do not store your full card details. Card payments are processed securely by our payment provider, Stripe.
Where We Get Your Data From
Most of the data we hold comes directly from, but not limited to, when you book, attend a course or contact us.
How We Use Your Data
We use your data to:
- Manage and administer your course booking
- Take payment for your course
- Confirm your identity and attendance
- Deliver CPC training, including sending your Zoom joining details
- Issue certification
- Upload training hours to the DVSA Recording & Evidencing (R&E) system
- Communicate with you regarding your course, including booking confirmations and reminders
- Keep records required by the DVSA, DVA and our approval body
- Keep our website secure and working properly
We do not use your data for automated decision making or profiling.
Lawful Basis for Processing
We process your personal data under:
- Legal obligation – to comply with the Vehicle Drivers (Certificates of Professional Competence) Regulations 2007, to record your training with the DVSA or DVA, and to keep financial records
- Contractual necessity – to deliver the training you have booked and take payment
- Legitimate interests – to keep our website and systems secure, prevent fraud, and respond to enquiries
- Consent – for any optional cookies on our website (see the Cookies section below). You can withdraw your consent at any time
Who We Share Data With
We may share your data with:
- Driver and Vehicle Standards Agency (DVSA) / Driver & Vehicle Agency (DVA)
- Competence Assurance Solutions (CAS), for audit purposes
- Your employer, where they booked your training (limited to booking, attendance and completion details)
- Relevant authorities where required by law
We also use trusted service providers who process data on our behalf, under contracts that require them to keep it secure and use it only for the services they provide to us:
| Provider | Purpose |
|---|---|
| Zoom | Delivering live online training sessions |
| Stripe | Processing card payments |
We do not sell or share your data for marketing purposes.
How Your Data Is Stored
Your data is stored securely using approved systems with appropriate access controls and security measures in place. Only authorised staff can access your personal data, and only where they need it to do their job.
How Long We Keep Your Data
We retain personal data only as long as necessary.
Cpc training records may be retained for up to 6 years to meet legal and regulatory requirements
When data is no longer needed, it is securely deleted or anonymised.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where applicable)
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent at any time, where we rely on consent
Some rights are limited where we must keep data by law. For example, we cannot delete CPC training records that we are required to keep for the DVSA, DVA or our approval body.
Cookies
Cookies are small text files stored on your device when you visit a website. We use them to make our booking system work and, with your permission, to understand how our website is used.
Essential Cookies
These are needed for the website to work, for example to keep courses in your basket and take payment securely. They do not need your consent.
Analytics Cookies
We use Google Analytics to understand how visitors use our website, so we can improve it. These cookies are only set if you accept them.
Managing Cookies
You can change your cookie choices at any time using the cookie settings link at the bottom of every page. You can also block or delete cookies in your browser settings. If you block essential cookies, you may not be able to book a course.
Our live training is delivered on Zoom. When you join a session, Zoom’s own privacy and cookie policies apply.
Changes to This Policy
We may update this Privacy and Cookies Policy from time to time. The latest version will always be available on our website.
Last updated: 19th October 2026
Contact Us
If you have any questions or wish to exercise your rights, please contact:
Prime Compliance Training Ltd
Email: info@primecompliancetraining.com
You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/
