Terms & Conditions

Prime Compliance Training Ltd – Terms, Policies and Procedures

1. Payments & Booking Confirmation

To secure your place on a CPC training course, the following terms apply:

Full payment is required at the time of booking unless otherwise agreed in writing.
A booking is only confirmed once payment has been successfully received.
If full payment has not been received prior to the course start time, we reserve the right to refuse entry to the course.
Where an invoice has been issued, payment must be made in line with the terms stated on the invoice.
We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

2. Cancellation, Attendance & Late Arrival Policy

We aim to provide a flexible and professional service while ensuring full compliance with DVSA CPC training requirements.

Cancellations and non-attendance

If you wish to cancel your booking, you must notify us within 30 days of purchase and at least 24 hours before the course start time.
Cancellation requests made after 30 days of purchase or with less than 24 hours’ notice before the course start time will not be eligible for a refund and may be treated as a no-show.
No-shows are non-refundable and non-transferable.

Rescheduling

Due to high demand, we cannot always guarantee availability on preferred dates.
However, we will always do our best to offer you a place on the next available suitable course.

Late Arrivals

Please ensure you arrive on time.
Delegates arriving late may be refused entry if a significant part of the course has been missed.
CPC rules require full attendance, and partial attendance cannot be counted towards CPC hours.

Attendance & Certification

Full attendance is required to meet DVSA regulations.
No CPC certificate will be issued unless the full course has been completed.

We reserve the right to update this policy where required to meet operational or regulatory requirements.

3. Attendance & ID Requirements

To comply with DVSA CPC regulations:

All delegates must arrive on time and attend the full course duration (minimum 7 hours).
Valid photo ID must be presented before the course begins (driving licence preferred).
Trainers will monitor attendance throughout the session to ensure compliance.
Late arrivals may be refused entry in line with this policy.
Delegates who miss significant portions of a course dues to lateness, early departure, technical issues or extended absence may be required to retake the missed training before CPC hours can be uploaded.
Delegates who do not meet attendance requirements will not receive CPC certification.

4. Online Course Requirements

To comply with DVSA Driver CPC requirements, delegates attending remotely must ensure the following requirements are met throughout the course.

Equipment Requirements

Delegates must have access to:

A stable internet connection.
A laptop, desktop computer, tablet or smartphone capable of running the training platform.
A working camera.
A working microphone and speaker or headset.
Sufficient battery power or charging facilities for the duration of the course.

If technical issues arise due to a delegate’s device, software or internet connection, Prime Compliance Training Ltd cannot guarantee completion of the course and CPC hours may not be uploaded where attendance requirements are not met.

Identification Checks

Before the course begins:

Delegates must present valid photographic identification.
Trainers may request delegates to present their driving licence to the camera for verification purposes.
Failure to provide acceptable identification may result in refusal of attendance and CPC hours not being uploaded.

Attendance Monitoring

DVSA requires delegates to attend the full duration of the training session. Throughout the course:

Delegates must remain visible on camera.
Attendance will be monitored continuously by the trainer.
Trainers may carry out regular visual attendance checks and verbal participation checks.
Delegates who repeatedly fail attendance checks may be removed from the course.
CPC hours cannot be claimed for periods where attendance cannot be verified.

Driver Engagement Requirements

To ensure learning objectives are achieved:

Delegates must actively engage when requested.
Delegates may be asked questions, participate in discussions and complete knowledge check activities.
Delegates must remain awake, attentive and focused throughout the training session.
Excessive distractions may result in removal from the course.

Prohibited Activities During Training

Delegates must not:

Drive a vehicle whilst attending training.
Undertake paid work during the training session.
Attend whilst travelling as a passenger.
Operate machinery or equipment.
Allow another individual to participate on their behalf.
Consume alcohol or illegal substances during the course.

Engaging in any of the above activities may result in removal from the course without refund and CPC hours not being uploaded.

Loss of Internet Connection

If a delegate loses connection during the course:

They should rejoin the session as soon as possible.
The trainer will record periods of absence.
Significant periods of absence may prevent completion of the required training hours.
Where attendance requirements have not been met, CPC hours cannot be uploaded.
Reattendance on a future course may be required.

Camera Requirements

Cameras must remain switched on throughout the course except:

During scheduled breaks.
Where a reasonable adjustment has been agreed in advance due to accessibility requirements.

Failure to remain visible may result in attendance not being recorded and CPC hours being withheld

5. Delegate Conduct

We are committed to providing a professional and respectful learning environment for all participants.

Delegates are expected to behave in a respectful and appropriate manner at all times.
Disruptive, abusive, or inappropriate behaviour will not be tolerated.
We reserve the right to remove any delegate from a course if their behaviour impacts the experience of others or the delivery of the training.

In such cases, no refund or transfer will be offered.

6. Complaints Procedure

We are committed to resolving complaints fairly, promptly, and transparently.

Complaints must be submitted in writing within 10 working days of the issue.
Please include your name, contact details, course details, and a clear description of your complaint.

We will:

Acknowledge your complaint within 5 working days
Conduct a fair and objective investigation
Provide a written response within 14 working days

If additional time is required, we will keep you informed.

If you are not satisfied with the outcome, you may request escalation to senior management for a final review. Where appropriate, you may also seek advice from relevant regulatory bodies.

7. Equality & Diversity

We are committed to providing equal access to CPC training and promoting an inclusive environment.

We do not discriminate on the basis of:

Age, disability, gender, race, religion, sexual orientation, or background

We ensure:

Fair and equal treatment for all learners
A respectful and inclusive learning environment
Reasonable adjustments where possible for those with additional needs

We operate a zero-tolerance approach to discrimination, harassment, or inappropriate behaviour.

8. Reasonable Adjustments

Delegates requiring reasonable adjustments due to disability, medical conditions or learning requirements should notify Prime Compliance Training Ltd as early as possible before the course. Every reasonable effort will be made to support participation and achievement of learning outcomes.

9. Data Protection & Privacy

Prime Compliance Training Ltd is committed to protecting personal data in line with UK GDPR and DVSA requirements.

Data Use

We may collect:

Contact details (name, address, email, telephone)
Driving licence details
Photographic identification
Attendance evidence (including images for remote training)
Payment information

Lawful Basis

Data is processed under:

Legal obligation (CPC Regulations 2007)
Contractual necessity (to deliver training services)

Purpose of Processing

Data is used to:

Deliver and administer CPC training
Confirm identity and attendance
Upload training records to DVSA systems
Issue certification

Data Sharing

We may share data with:

DVSA / DVA
Competence Assurance Solutions (CAS)
Relevant regulatory authorities where required

We never sell or share personal data for marketing purposes.

Data Retention

Training records may be retained for up to 6 years in line with regulatory requirements.

Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion (where applicable)
Restrict or object to processing

For full details, please refer to our Privacy Notice or contact us directly.

10. Internal Quality Assurance

We are committed to maintaining high standards in all training delivery.

We regularly monitor:

Trainer performance
Course delivery quality
Delegate feedback

This includes:

Course observations
Feedback reviews
Ongoing updates to training materials

We continuously improve our services and cooperate fully with DVSA audits and inspections.

11. Limitation of Liability

Prime Compliance Training Ltd shall not be liable for any indirect or consequential loss arising from:

Course attendance
Course cancellations
Rescheduling or amendments

Nothing in this policy limits liability where it is unlawful to do so.

12. Course Changes and Cancellations by Prime Compliance Training Ltd

Prime Compliance Training Ltd reserves the right to:

Change trainers where operationally necessary.
Amend course dates or times where required.
Cancel or postpone courses due to insufficient delegate numbers, technical failures or circumstances beyond our reasonable control.

Where a course is cancelled by Prime Compliance Training Ltd, delegates will be offered:

An alternative course date; or
A full refund of fees paid.

Prime Compliance Training Ltd shall not be liable for any additional costs, loss of earnings, travel expenses or other expenses incurred as a result of course cancellation, postponement or rescheduling.

13. Learner Responsibilities

Delegates are responsible for ensuring that:

Personal details provided during booking are accurate and up to date.
Driving licence information supplied is correct.
They are eligible to attend Driver CPC training.
They join the course in sufficient time to complete registration and identification checks.
They comply with all trainer instructions and course requirements.
Their equipment, internet connection and learning environment remain suitable throughout the course.

Incorrect information supplied by a delegate may result in delays or errors when Driver CPC training hours are uploaded and may affect the issue of Driver Qualification Cards

14. Contact

For all enquiries, cancellations, or support:

📧 info@primecompliancetraining.com